Technology Support Assistant
The Technology Center's Support Assistant position at Salina Public Library provides high-quality, friendly and professional services.
Answering a wide variety of questions, assisting patrons with the public computers, and general support for the library as a whole are expected from this position.
The Technology Center Assistant is the first point of contact for the library's Technology Center and helps guide patrons in the right direction in regards to Technology and Library resources.
In addition, this position will conduct recurring duties to ensure library digital resources and equipment are up to date.
To be a part of our library team, a positive attitude, flexibility and willingness to work well with everyone is required.
Reports To:
Head of Technology Hours/Schedule:
Full Time - 40 hours per week Monday - Friday 9 a.
m.
- 6 p.
m.
Regular weekly schedule may be adjusted to compensate for working a weekend.
Schedules are adjusted as needed for the Library.
Above is an anticipated schedule.
This is subject to change based upon service levels.
Starting Pay:
$15.
68 an hour; $32,614.
40 annually Full Pay Range:
$15.
68-20.
01/hourly; $32,614.
40 - $41,600.
00/annually 40 hours paid time off after 6 months of service; 80 hours (2 weeks) after 1 year; 120 hours (3 weeks) after 5 years; 160 hours (4 weeks) after 10 years 16 hours (2 days) personal time after 1 year 10.
5 paid holidays a year and 2 floating holidays sick leave, 8 hours accrued a month for full-time staff health, dental & vision insurance with pre-tax premiums, 75% paid by the library KPERS retirement plan EAP paid webinars, workshops and more wage-level system with set performance-based increases Minimum Education:
High School Degree required Work
Experience:
Entry-level position Strong desire to learn business and library technology skills Experience in working with customers/clients preferred Supervisory
Experience:
None Duties & Responsibilities The Technology Assistant must.
be knowledgeable about the various technologies that the library provides and how to use them.
conduct routine maintenance of digital content such as collection lists, website accuracy and digital catalog additions.
assist in updates for patron PCs.
run monthly statistics, evaluate accuracy, and insert into necessary data sheets.
update and monitor gaming system settings.
understand the importance of documentation and organization.
show an aptitude for troubleshooting technical issues while remaining calm and accessible.
have a willingness to learn new systems/new technology as the field is constantly changing.
accept direction, projects and tasks from all staff with a positive attitude.
be organized in their project management.
From time to time, projects are given to this position and they will need to be completed in a timely manner with minimal errors.
support the library's mission and provide exceptional customer service, whether to patrons or co-workers.
under general guidance, have the ability to work honestly and independently.
be reliable.
Work scheduled hours, show up ready to work on time and use breaks appropriately.
maintain a general knowledge of programs and services offered by the wider library.
communicate clearly, accurately and in a timely manner with a diverse set of patrons and co-workers.
be willing to help in any area of the library as needed.
be able to enforce library policy and follow procedures in a variety of situations, including high-stress or confrontational interactions.
prepare for and participate in staff and project team meetings.
help to maintain organized and tidy library spaces.
demonstrate professional behavior and comply with library policies and procedures, including adhering to library dress code.
perform other duties as assigned.
Requirements Valid Driver's License.
Pre-employment drug screen.
(post-employment drug screen may also take place) Pre-employment background check.
Basic keyboarding skills.
The ability to work with a variety of technology equipment and applications including, but not limited to, word documents, spreadsheets, internet browsers, email, and Google Drive.
Physical Demands / Work Environment Light to moderate physical work Lifting, carrying, and pushing up to 40 pounds with or without assistance.
Frequent lifting, carrying, standing, walking, bending, climbing stairs, twisting, reaching, pulling, and pushing.
Speech and hearing abilities to maintain communication with patrons and co-workers.
Vision to read and interpret reports, written documents, and electronic communications.
Work is primarily indoors, with some outdoor work for book drop pickups and other Library event assistance.
ADA/EOE The above position information is intended to describe the duties of an employee in general terms and does not necessarily describe all of his/her duties or responsibilities.
How to Apply Complete the online application.
Attach your resume.
If you have additional questions, please contact Hanna Stuart, Head of Technology 785-833-9206 Position is open until filled.
Recommended Skills Curiosity Customer Service Friendliness Google Drive Networking Positive Attitude Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
Answering a wide variety of questions, assisting patrons with the public computers, and general support for the library as a whole are expected from this position.
The Technology Center Assistant is the first point of contact for the library's Technology Center and helps guide patrons in the right direction in regards to Technology and Library resources.
In addition, this position will conduct recurring duties to ensure library digital resources and equipment are up to date.
To be a part of our library team, a positive attitude, flexibility and willingness to work well with everyone is required.
Reports To:
Head of Technology Hours/Schedule:
Full Time - 40 hours per week Monday - Friday 9 a.
m.
- 6 p.
m.
Regular weekly schedule may be adjusted to compensate for working a weekend.
Schedules are adjusted as needed for the Library.
Above is an anticipated schedule.
This is subject to change based upon service levels.
Starting Pay:
$15.
68 an hour; $32,614.
40 annually Full Pay Range:
$15.
68-20.
01/hourly; $32,614.
40 - $41,600.
00/annually 40 hours paid time off after 6 months of service; 80 hours (2 weeks) after 1 year; 120 hours (3 weeks) after 5 years; 160 hours (4 weeks) after 10 years 16 hours (2 days) personal time after 1 year 10.
5 paid holidays a year and 2 floating holidays sick leave, 8 hours accrued a month for full-time staff health, dental & vision insurance with pre-tax premiums, 75% paid by the library KPERS retirement plan EAP paid webinars, workshops and more wage-level system with set performance-based increases Minimum Education:
High School Degree required Work
Experience:
Entry-level position Strong desire to learn business and library technology skills Experience in working with customers/clients preferred Supervisory
Experience:
None Duties & Responsibilities The Technology Assistant must.
be knowledgeable about the various technologies that the library provides and how to use them.
conduct routine maintenance of digital content such as collection lists, website accuracy and digital catalog additions.
assist in updates for patron PCs.
run monthly statistics, evaluate accuracy, and insert into necessary data sheets.
update and monitor gaming system settings.
understand the importance of documentation and organization.
show an aptitude for troubleshooting technical issues while remaining calm and accessible.
have a willingness to learn new systems/new technology as the field is constantly changing.
accept direction, projects and tasks from all staff with a positive attitude.
be organized in their project management.
From time to time, projects are given to this position and they will need to be completed in a timely manner with minimal errors.
support the library's mission and provide exceptional customer service, whether to patrons or co-workers.
under general guidance, have the ability to work honestly and independently.
be reliable.
Work scheduled hours, show up ready to work on time and use breaks appropriately.
maintain a general knowledge of programs and services offered by the wider library.
communicate clearly, accurately and in a timely manner with a diverse set of patrons and co-workers.
be willing to help in any area of the library as needed.
be able to enforce library policy and follow procedures in a variety of situations, including high-stress or confrontational interactions.
prepare for and participate in staff and project team meetings.
help to maintain organized and tidy library spaces.
demonstrate professional behavior and comply with library policies and procedures, including adhering to library dress code.
perform other duties as assigned.
Requirements Valid Driver's License.
Pre-employment drug screen.
(post-employment drug screen may also take place) Pre-employment background check.
Basic keyboarding skills.
The ability to work with a variety of technology equipment and applications including, but not limited to, word documents, spreadsheets, internet browsers, email, and Google Drive.
Physical Demands / Work Environment Light to moderate physical work Lifting, carrying, and pushing up to 40 pounds with or without assistance.
Frequent lifting, carrying, standing, walking, bending, climbing stairs, twisting, reaching, pulling, and pushing.
Speech and hearing abilities to maintain communication with patrons and co-workers.
Vision to read and interpret reports, written documents, and electronic communications.
Work is primarily indoors, with some outdoor work for book drop pickups and other Library event assistance.
ADA/EOE The above position information is intended to describe the duties of an employee in general terms and does not necessarily describe all of his/her duties or responsibilities.
How to Apply Complete the online application.
Attach your resume.
If you have additional questions, please contact Hanna Stuart, Head of Technology 785-833-9206 Position is open until filled.
Recommended Skills Curiosity Customer Service Friendliness Google Drive Networking Positive Attitude Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
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