IT Help Desk Tier I
Salina, KS Salina, KS Permanent Full-time Permanent Full-time $35,423 - $47,902 a year $35,423 - $47,902 a year 21 hours ago 21 hours ago 21 hours ago The Tier I Help Desk Technician is a key member of the Service/Support Team.
This level should gather as much information as possible from the end user.
They are responsible for handling first-level support service requests in a professional and timely manner.
This position applies to a broad range of technology, including but not limited to workstations (setups, application installs, Active Directory) basic knowledge of printers, servers, networks, and vendor liaison assistance hardware and software with a focus on Microsoft.
Requirements:
Education:
Degree in Computer Science or related technical experience, A
certification highly preferred
Experience:
1 year Help Desk experience IT Support relating to technical issues involving Microsoft's core business applications, and operating systems Basic technical knowledge of WAN and LAN connectivity, routers, firewalls, and security Basic remote access solution implementation and support:
VPN, and Terminal Services Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets Experience with various mobile devices (iOS, Android) System documentation maintenance and review Strong customer service skills required:
Communication and Documentation Train end-users how to setup and use new technologies Additional
Responsibilities:
Improve customer service, perception, and satisfaction Fast turnaround of customer requests Ability to work in a team and communicate effectively Work with the IT Help Desk Manager/Dispatch to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently Answer phones when applicable and create service tickets Escalate service requests that require engineer level support Responsible for entering time and notes in accurately Job Types:
Permanent, Full-time Pay:
$35,422.
50 - $47,902.
40 per year
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
This level should gather as much information as possible from the end user.
They are responsible for handling first-level support service requests in a professional and timely manner.
This position applies to a broad range of technology, including but not limited to workstations (setups, application installs, Active Directory) basic knowledge of printers, servers, networks, and vendor liaison assistance hardware and software with a focus on Microsoft.
Requirements:
Education:
Degree in Computer Science or related technical experience, A
certification highly preferred
Experience:
1 year Help Desk experience IT Support relating to technical issues involving Microsoft's core business applications, and operating systems Basic technical knowledge of WAN and LAN connectivity, routers, firewalls, and security Basic remote access solution implementation and support:
VPN, and Terminal Services Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets Experience with various mobile devices (iOS, Android) System documentation maintenance and review Strong customer service skills required:
Communication and Documentation Train end-users how to setup and use new technologies Additional
Responsibilities:
Improve customer service, perception, and satisfaction Fast turnaround of customer requests Ability to work in a team and communicate effectively Work with the IT Help Desk Manager/Dispatch to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently Answer phones when applicable and create service tickets Escalate service requests that require engineer level support Responsible for entering time and notes in accurately Job Types:
Permanent, Full-time Pay:
$35,422.
50 - $47,902.
40 per year
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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